Programming vector robot

Compatibility

Is the Robots app compatible with tablets?

The robot app is exclusively for smartphones.

Connectivity

WiFi: To which WiFi is my product able to connect?

Our products are compatible with all operators and the majority of the boxes on the market.
You can connect your product to any WEP. WPA and WPA2 type WiFi on the 2.4GHz frequency band.
Warning:
Your product cannot connect to a 5GHz WiFi.
WiFi with a password containing special characters will not work as well as open WiFi (not requiring a password).

Why doesn’t the connection between my robot and my Wi-Fi network work?

Check to see if your device is compatible: Compatibility list

I don’t find my Wi-Fi network in the Wi-Fi list.

If your network isn’t visible in the list of available networks. Please move your device closer to the internet box.
If the network still isn’t visible. It may not be compatible with your device. In particular, 5GHz networks are not supported. Please consult the compatibility list.

How do I connect my device to WiFi?

In «Settings» on the right side of your home screen. You must choose the «WiFi settings» and «activate WiFi».
Then select your WiFi network and enter your password.

Why I cannot pair my robot?

Here is the list of the most common problems and solutions by the frequency order.

  1. Pairing succeeded but the appliance isn’t connected: if you see in the app that your appliance isn’t connected. Close and reopen the app.

    If you still don’t see the appliance after this action,
    Explorer Serie 40 products: put the robot out of its docking station and press the button 3 seconds. If you want to make another association with another phone. You may have to press the button several times to make it blink in orange.
    Explorer Serie 60 products: restart the robot by using the switch next to the dust bin.
    Explorer Serie 80 products: restart the robot by using the switch below the robot.

  2. Wi-Fi connection: check the Wi-Fi password and type carefully.
  3. Keep your smartphone close to the appliance and the modem until the end of the pairing process.
  4. Access Point Android: make sure that you keep the connection to the appliance if you see a confirmation message. This message can appear twice during the pairing process.
  5. Access Point iOS: after several attempts. Restart your smartphone.
  6. Access Point iOS: during the connection to the appliance. A popup will appear to ask you to connect to the «SEB_ACCESS_POINT» network. Press «Join«.
  7. Access Point: when you activated the access point,
    Explorer Serie 40 products: does the LED flash orange + double beep?
    Explorer Serie 60 products: does the Wi-Fi light flash quickly + beep?
    Explorer Serie 80 products: is the Wi-Fi light flashing?

    If not, try again.

  8. Access Point Android: after several attempts. Remove the network «SEB_AccessPoint» from your smartphone setting if you see it.
  9. Access Point Android: some smartphones have an option in the Wi-Fi settings to avoid the connection to a Wi-Fi which has no internet connection.

    For the pairing. Please deactivate this option so that the smartphone allows the connection to the appliance. This option is identified in Xiaomi smartphones such as Pocophone F1 and Redmi note 8.

  10. Internet connection: be sure that the appliance that you are about to pair does not need a proxy.
  11. Android: you must allow the geolocation.
  12. Internet connection: check that you select a 2,4 GHz network in your Wi-Fi setting. Not 5 GHz to connect your appliance.
  13. Connection to the cloud: check if the automatic reconnection to your home Wi-Fi is correct.
  14. Connection to the cloud: activate the mobile data of your smartphone.
  15. After several attempts: restart the Wi-Fi modem.
  16. After several attempts: unplug. Wait for 20 seconds. And re-plug the appliance.
    If the problem is still present. Reset the appliance (hard reset).

Error connecting to the device

If you still encounter an error after several unsuccessful attempts:
Press the device’s «Home» button for 5 seconds and check that the Wi-Fi light is flashing.
If not, turn the device off and on again using the switch underneath the robot.

If the error persists. It may be due to improper use of the phone:

Android phone:
During the connection process. The app will automatically connect you to the robot. It’s important to stay connected to this new network.
Depending on your phone. Different pop-ups may appear during connection:
• If the pop-up tells you that you are going to change network because the one you are connected to does not have internet. Refuse.
• If the pop-up asks you if you would like to stay connected to the network without internet. Accept.
• If the pop-up tells you that the network does not have internet but does not suggest changing networks. Don’t do anything.

iPhone:
When connecting to the device. A pop-up will appear and ask you to connect to the «SEB_ACCESS_POINT» network. Accept by clicking «Join».
If you fail this step several times. Restart your phone and try again.

Error connecting to the Wi-Fi network

After typing in your password. You encounter an error related to connecting to the Wi-Fi network.

1. Check the Wi-Fi password and carefully re-enter it.
2. Keep your smartphone near the device and internet modem until the connection process is complete.
3. The device can’t connect to public networks such as those available in hotels.
4. Android phone: When connecting to the device. A pop-up may appear. During the connection process. The app will automatically connect you to the robot. It’s important to stay connected to this new network.
Depending on your phone. Here are some examples of problems you may encounter:
• If the pop-up tells you that you are going to change network because the one you are connected to does not have internet. Refuse.
• If the pop-up asks you if you would like to stay connected to the network without internet. Accept.
• If the pop-up tells you that the network does not have internet but does not suggest changing networks. Don’t do anything.

After several unsuccessful attempts:
• Restart your Wi-Fi box.
• Turn the device off and on again using the switch underneath the robot.

Error connecting to the cloud

After typing in your password. You encounter an error connecting to the cloud.

• When connecting to the cloud. An internet connection is required to successfully pair the devices. To do so, you can activate your mobile data or automatically reconnect to your home network.
• Ensure that the date and time on your phone are correct. Any difference will prevent the connection.

After several unsuccessful attempts:
• Restart your Wi-Fi box.
• Turn the device off and on again using the switch underneath the robot.

After multiple unsuccessful attempts. You can reset your device:
Press the «Home» and start buttons at the same time until the buttons flash to confirm the activation.

Xiaomi phones’ specific features

Some Xiaomi phones may experience problems when connecting. An unusually high number of pop-ups may appear.
The phones affected are those with MIUI system (such as Redmi and Pocophone models).

In this case. Please try the following steps:
Settings > Applications > Manage applications > Rowenta Robots > Other permissions. On this page. Accept the permission to «Change Wi-Fi connectivity».
Settings > Wi-Fi > Additional settings > Wi-Fi Assistant. On this page. Deactivate the available options.

How to check if my WiFi is connected?

You can go to the setting of your smartphone and check that your smartphone is connected to your home WiFi. Your home WiFi must have an internet connection.

Mobile App

Why can’t I log in to my account?

Several possible reasons exist:
• You didn’t enter the correct email address for the account. Please verify.
• You didn’t enter the correct password. To reset, request a temporary password by email and then change the password in the app’s Menu.

Why can’t I install the app?

Check to see if your device is compatible: Compatibility list

Is the use of vocal assistant mandatory for my robot efficiency?

This is not mandatory at all but a user preference.

How to better use my product

Which substances should not be vacuumed?

Do not vacuum wet surfaces, any type of liquids, hot substances (embers, cigarettes), super fine substances (plaster, cement, ash, etc.). Large sharp waste (glass). Harmful products (solvents. Abrasives, etc.). Aggressive products (acids. Cleaning products, etc.). Inflammable and explosive products (oil or alcohol based).

Where should I put my robot vacuum cleaner’s charging station?

Place the charging base station against a wall. On a flat surface and where the robot vacuum cleaner can easily find it.
This location must be free of any obstacles (including rugs). Leave at least 1,5 metre of space free to the left and the right. And 2 metres at the front of the base station. If the station is placed in a corner or difficult to find. The robot vacuum cleaner will not be able to reach it.
Place the base station’s power cable along the wall.
For more information. Refer to the instructions in your user manual.

Should I leave the charging station plugged in?

Leave the charging base station plugged in permanently (the automatic recharge function will not be available if the charging station is not activated).

Does my robot identify the staircases to avoid the fall?

Yes, your robot vacuum cleaner is equipped with drop sensors that detect stairs and gaps.
However, in some situations. The sensors are not as efficient. For example. Curved staircase edges. Rugs next to stairs. Slippery surfaces and obstructions might affect the sensors’ performance.

Should I prepare the room before cleaning by the robot vacuum cleaner?

Before running the robot vacuum cleaner ensure space has no obstacles. Power cords, clothing. Or other potentially dangerous objects which might cause the appliance breakdown or other accidents.

Can I charge up my robot vacuum cleaner. While its main power switch is turned off?

Yes, the robot can be charged on the charging station. Even when the robot’s main power switch is turned off.

Which navigation modes can I set up for my robot vacuum cleaner?

The robot vacuum cleaner Serie 80 has 3 navigation modes:
• «Permanent map» (to personalize your cleaning per room)
• «No-go zones» (to define in which zone the robot shouldn’t go)
• «Spot» (to clean a localised area)

How can I send the robot to its docking station?

To send the robot back to its docking station press the «Home» button on the robot.
If the robot starts the cleaning from the docking station. It will return to the docking station.

Where should I keep the robot. While I don’t use it?

Always keep the robot vacuum cleaner on the docking station. While you are not using it.
If you plan not to use the robot for a long time. Fully charge and then take the battery out of the robot (make sure the robot is switched off when you take the battery out). Store them in a cool dry place. Recharge the battery every 3 months.

Maintenance and cleaning

What should I do if the charging station is damaged?

Do not use your appliance. To avoid any danger. Do not touch the terminals. You must unplug the charging station and have it replaced by an approved vacuum repair company.

When should I empty my robot vacuum cleaner’s dust container?

Empty the dust container into a bin after each use. Clean the dust compartment seals with a cloth.

How often should I clean the central brush?

It is recommended to clean the central brush once a week.
For more details. Please refer to the User Manual.

How often should I clean the filter?

It is recommended to clean the filters at least once a week.
For more details. Please refer to the User Manual.

How often should I clean the wheels?

It is necessary to clean left. Right and front wheels regularly to remove entangled hair and threads.

How often should I clean the sensors of the robot?

It is recommended to wipe sensors and charging terminals (of the robot and charging base) with a clean dry cloth once a week.
Turn off the robot before cleaning the sensors and charging terminals.

Can I use cleaning products to clean the robot or its parts?

Do not use any cleaning products to clean the robot vacuum cleaner.
For some parts you can use the water. For the others you can use the dry cloth only. For more details. Refer to the instruction manual.

How often should I replace the filters?

It is recommended to replace the fine dust and foam filter every 6 months.

How often should I replace the side brushes?

The side brushes should be replaced by new every 6 months.

Technical support

What should I do if the charger or its power cable is damaged?

Do not use your appliance. In order to avoid any danger. You must have them replaced by an approved vacuum repair company.

My robot vacuum cleaner does not vacuum at all or only a little.

Check:
• If the dust container is full.
• The cleanliness of the filters.
• If there is an object or rubbish which may be obstructing the suction hole underneath the robot.

Why doesn’t my robot return to its docking station?

Several possible reasons exist:
• If the robot did not start from its docking station. It will not return to it. In this case. The robot will return to its starting point.
• If the robot vacuumed in Spot mode. The robot will return to its starting point.
• If the robot is lifted up and put back down on the floor. It will try to relocate itself. If it can’t. It will return to its starting point.

My robot can not find the charging base.

Check the following:
• The charging station must not be installed on a rug.
• The charging station must not be exposed to sunlight or near a heat source.
• The free space to the side and the front of the charging station adheres to the instructions in the user manual.
• The plug is correctly connected to the charging station.
• The charger cable is connected to the power supply.
• There are no obstructing objects around the charging base.
• There are no objects near the charging station terminals.
• The charging station is activated (LED indicator is green).

If after checking these elements. The robot still cannot find the base station. Contact an approved vacuum repair company.

The automatic charging of my robot does not work properly.

You can perform the following actions:
• Turn off and then turn on the main power switch.
• Unplug the cable and plug it again into the charging station.
• Make sure that the charging terminals and the sensor windows are not clogged up. Then wipe the main body and the charging station with a dry cloth. Do not forget to switch off the main power switch and to turn off the robot before drying carefully.
• Check if there is no obstacle such as a reflective object, a chair. Etc. near the charging station.

If after these steps. The automatic charging still does not work well. Contact an approved vacuum repair company.

Is it safe for the charger adapter to heat up?

This is a regular case. The vacuum cleaner can remain connected to the docking station without any risk.
Caution: use only designated charger.

My robot does not start.

Check the following:
• If the switch underneath the robot is correctly in the ‘ON’ position.
• If the display is lit up. If not, charge up the robot on the base station.

My robot does not move around.

Check the following:
• There are no obstucting objects under the wheels.
• The robot is not blocked due to differences in the floor level.
• There is no error message displayed. (see the troubleshooting and error codes section in your user manual)

My robot does not detect the staircases and gaps.

You can perform the following actions:
• Make sure there are no obstructing objects within 10 cm of the staircases/gaps.
• Wipe up the sensor windows with a dry cloth.

If after these steps. The problem persists. Please contact an approved vacuum repair company.

The central brush of the robot does not work properly.

Make sure that the brush is not obstructed. Clean the brush from entangled hair and threads.
If the brush is damaged. Replace it with a new one.

My robot’s indicator flashes several times and beeps.

Flashing light and sound signal indicates an error.
For more details about the error description and solution. Refer to User Manual.

My robot does not clean as well as before/makes a noise.

You can perform the following actions:
• Check if the intake channel is not obstructed.
• Check if the dust bin is well fitted.
• Empty the dust bin if it is full.
• Remove the central brush and clean it.
• Check if the filter is not saturated.

If after these steps. The problem persists. Please contact an approved vacuum repair company.

Why does my robot’s motorized power-brush stop turning?

The power-brush safety feature is activated when the robot identifies a risk.

Two situations may occur:
• The power-brush gets stuck: the robot attempts to free it and stops the vacuuming and the power-brush.
• The robot will try to free the brush: if it can’t. It will turn off and you will have to clear it manually.

If the power-brush gets stuck in thick carpeting due to its long and/or thick fibers. Or the robot has vacuumed the carpet for a long time. The power-brush will stop turning and the robot will continue vacuuming without it.

Error codes

The robot may experience certain problems represented by error codes.
For more details about the error codes description and solution. Refer to User Manual.

Why can’t I attach my filter holder to my dust box?

The filter may be inserted incorrectly. Try positioning the filter correctly into the slot on its holder.

What should I do if my appliance is not working?

After following the instructions in the user manual for starting the appliance. Make sure that your electrical socket is working by plugging another appliance. If it still does not work. Do not try to dismantle or repair the appliance yourself, instead. Take it to an approved repair centre

Why is my smartphone no longer connected to my robot?

1. Check to see if your robot is properly connected to your wireless network (robot’s Wi-Fi light on).
If not, turn the robot off and then back on with the “ON/OFF” switch located under the robot while it’s within range of your wireless network.

If the light is still off. This can be for several reasons:
• The robot may be off or not have enough battery charge.
• The robot is outside the range of your Wi-Fi network.
• You changed the password for your Wi-Fi network. The robot is thus no longer connected to your Wi-Fi network. You must reboot your robot and then reconnect it.
• The robot’s internal software failed to update correctly. Follow the app’s step-by-step instructions.

2. The robot’s Wi-Fi light is on. But the app is not able to connect.
Your smartphone is not connected to the Internet (Wi-Fi or 3G/4G network).

A message appears telling me that internet is not available on the network. What should I do?

This is normal. Because you are connected to the product. Which has no internet connection.
For certain smartphones. After it is connected to the product Wi-Fi. You may see a message asking you to confirm that you want to stay on this network which has no internet connection. You have to answer that you want to connect to this network anyway for the association to be successful.

I can’t control my device in the app.

Restart the robot by using the switch underneath the robot.

Various topics

Can I use my robot for outdoor cleaning?

No, the appliance is designed for indoor use only.

Can my robot operate in the dark?

Yes, the robot vacuum cleaner’s sensors do not require the light to process the cleaning session.

Which floor surfaces my robot can vacuum?

The robot vacuum cleaner is efficient on the hard floor surfaces. Including tile, parquet. Laminate, vinyl. And carpets not thicker than 1,5cm.

Do I need to use another vacuum cleaner apart from a robot vacuum cleaner?

Yes, it is recommended to use the robot vacuum cleaner to maintain the cleanliness. But there are still surfaces where the robot does not perform as efficient as non-robotic vacuum cleaners.

Can I program my robot vacuum cleaner to work in my absence?

Yes, you can schedule a single cleaning session or set up a daily cleaning function through the mobile application.

Why can’t I add more programs for the same day?

The robot is limited to one program per day in order to ensure optimum cleaning of all accessible rooms.

Can I leave my robot permanently connected to its docking station?

Yes. The robot will switch to sleep mode when it is fully recharged.

Does my robot return automatically to its charging base when low on power?

Yes, the robot will automatically return to the charging base when the battery is low during cleaning.
Once charging is complete. The vacuum cleaner will restart the cleaning process.

Why doesn’t my robot return to its docking station after vacuuming in Spot mode?

This is because the robot didn’t start from its docking station: since the robot returns to its starting point. It will go back to where it began vacuuming in Spot mode.

Where can I dispose of my appliance at the end of its life span?

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

I’ve just opened my new device and I think there is a part missing. What should I do?

If you believe that one part is missing. Please call Consumer Services Center and we will help you find a suitable solution.

Where can I buy accessories. Consumables or spare parts for my appliance?

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

What are the guarantee conditions of my appliance?

Find more detailed information in the Guarantee section of this website.

Which power modes have my robot vacuum cleaner?

The robot vacuum cleaner Serie 60 and Serie 80 have 3 power modes: Silent, Normal and Boost.
You also can activate different power modes in the mobile application.

How long does it take to charge the robot vacuum cleaner?

It will take 3 hours to charge an empty battery.

What is the battery running time?

The robot can run up to 90 min before its battery is low.

Can I share my robot with another person?

You can share your robot by having each person download the Rowenta robot app and follow the connection instructions.

Why do I have to share my location?

In order for your smartphone to detect your Wi-Fi around you. The application needs the location permission as required by Google.
If you don’t allow this permission. Your smartphone won’t be able to find your product. And not be able to continue the pairing.
This information will not be used or stored.